Hollister Reviews and Complaints

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Hollister Reviews

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  • Unreliable

    I ordered HOODED PUFFER JACKET on 1/25/17, scheduled delivery date was 1/2/17, however on 1/3/17 Hollister cancelled my ordered stating that we’ve sold out this style. I brought it as anniversary gift for my spouse, however one day before anniversary they cancelled, very much disappointed the way they cancelled, took 10 days to confirm that they don’t have item in stock, smashed my plan of giving surprise gift to my spouse on anniversary. More...
    (Delivery Services)
  • Hollister, forgot clothing in bag, disrespectful about it.

    Forgot to put my shirt in the bag, called as soon as I got home. went back the next day to pick it up, THEY SOLD IT to someone else. told me I had to wait for the manager, waited over 30 minutes, still not there. have a kid to take care of so I couldn't wait anymore. told them id come back tomorrow. came back, SAME THING HAPPENED. went home called the store, manger was DISRESPECTFUL, explained that I needed it shipped to the house because I cant keep going there, waste of gas and time when receiving the same information. STILL DON'T HAVE THE SHIRT, isn't it illegal to sell a... More...
    (Holiday shopping reviews)
    kelsieriojas's Picture   kelsieriojas    0 Comments   Comments
  • hollister- felt negative vibe

    I've been to Hollister before but this time it was different on My receipt it says cashier 0202-1927 this was a white girl with short blonde hair. where I proceeded to enter the fitting room with my boyfriend and it seemed to be an issue for me to enter with him and I've been there before and they've never said anything to me and then when I asked her for a bigger fitting room she gave me a ugly look. I myself work in retail and I've done nothing to disrespect this lady where i myself being a black lady I felt mistreated in a way I don't know if it was towards my... More...
    (Shopping, Chain Stores)
  • Horrible Workers

    Your workers at the Park Place mall in Tucson Arizona are by far the rudest people I've ever had the pleasure of meeting. I went into your store to return something and they proeded to treat me like I was stupid and just kept whispering to each other, I could hear most of it as it was about me and how I was wrong to return and item here. I then called the next day because the aount still haden't shown up on my card and they continued to act rude and tell me it took 3-5 business days, I did not receive such information at the store, but they acted like it was common knowledge. More...
    (Shopping, Chain Stores)
  • Digusted

    I was completely disgusted by the customer treatment at the hollister at park place mall in Tucson, Az . They were rude and uncouth and treated me like I was some kind of idiot because I wanted to return something. I then called back because the amount never showed up on my bank account and they again acted like I was stupid because I didn't know it took 3-5 business days to show up on my card. More...
    (Shopping, Chain Stores)
    Shyannnnn's Picture   Shyannnnn    0 Comments   Comments
  • ridiculous customer service!!!

    I simply needed an even exchange of the size for an online order, but because the item in the store was not the same price as i paid with a discount online, they wanted me to pay the difference. i asked why? and the answer was i didnt exchange within 14 days of the purchase date! I was never told in any means that was the case! not online or any other location store before! and it wasnt written on the back of the receipt as the store manager insisted! after some argument, she agreed to grant me the even exchange transaction, but with a rude attitude n asked me to leave the store right after... More...
    (Shopping, Chain Stores)
    sh329's Picture   sh329    0 Comments   Comments
  • Customer Service stinks in Hollister!

    So im very shy especially infront of people. So i got a shirt I liked it said 40% off next to it. So I went up and she said my total I said "I thought it was on sale" veey quietly. She rolled her eyes and was like okay wait. And I just wanted to run away but I couldn't. So the manager came out and the girl told her the problem. The manager looked at me and was like "are you sure its on sale?" And I just squeaked out yes. And she sighed so loudly and said "you are literally so rude." And I was like what. And she kept groaning and rolling her eyes. And legit... More...
    (Shopping, Chain Stores)
    kateloveslucy's Picture   kateloveslucy    0 Comments   Comments
  • Hollister ruined Christmas

    I placed a huge order three weeks before christmas for a christmas present. I never got emails to update me and called to find out the order had been misteriously cancelled. I reordered all the previous murchandise a week later after talking to a representative. I got told it would come before christmas and still never got any email so i called three days before christmas to find out my order had been canceled yet agein. Know my son wont be getting hardly anything for christmas and it seems every time i just get told they cant connect me to a manager. Thanks once agein hollister for... More...
    (Holiday shopping reviews)
    brandycruick's Picture   brandycruick    0 Comments   Comments
  • Order delivery

    Hi i oredred a shirt and t-shirt on 1st of december the intial estimated delivery was 10th december then the fedex people said that it would be 12 of december,Now they say that it would be delivered on 16th december,when i call fedex or hollister customer service people ,they just pass on blames on each other and this is worst experience and i would be first person to not suggest any friend of mine to do online shopping with hollister. More...
    (Delivery Services)
    sravan's Picture   sravan    1 Comments   Comments
  • Hollister a return issue

    I purchased a pair of jeans from another Hollister location on Black Friday. The cashier at this location made a mistake on a very busy day by scanning sweat pants twice and never rang in the jeans, so the jeans were not on my receipt. I didn't notice that the jeans were not on the receipt until the sales associate at the Neshaminy store pointed it out to me. I just thought I was not going to be able to return because they were not on the receipt. The store manager Mike C. who greeted me when I came into the store was able to help me which made my day. I was very impressed with... More...
    (Holiday shopping reviews)
    leit's Picture   leit    0 Comments   Comments
  • Bad Business!! DONT SHOP

    To whom it may concern: I would like to take my personal time and write about the horrific exeperince I had at one of your stores located in Ohio. The address of said store was Great Lakes Mall 7850 Mentor Avenue, Mentor Ohio 44060. Today I went into your store as a secret shopper. I was appalled at how I was NOT treated. Upon entering the store I was not greeted. There were 4 employees working. I casually browsed the store anticipating somone saying something. After being in the store 10 to 15 minutes I was not approached. Because part of my shop was to purchase an item I did just that. At... More...
    (Shopping, Chain Stores)
    Msclark44's Picture   Msclark44    0 Comments   Comments
  • Hollister sucks

    Enter the review, complaint or question here and add detail so the Business can improve and reply to you through MeasuredUp.hollis I used to be a frequent shopper at hollister in the parkway mall in huntsville, al but never again. Bought some tops and decided to return one of them because I didnt like the way it fit. Had my receipt and shirt with tags still on, so when the salesman looked at the receipt and then he looked at me and said I can't scan the barcode as it is faded. He then explained to me that I shouldn't have excepted a receipt like that and he went on to ask me what... More...
    (Shopping, Chain Stores)
    naynay6469's Picture   naynay6469    0 Comments   Comments
  • Hollister employee very kind

    Today I visited the Hollister store in the Halifax Shopping Center in Halifax, Nova Scotia, Canada. There was a young man working the floor who was overly helpful and friendly. The young girl at the register said his name was Calvin. He was about 16 years old, tall and slim looking. I have felt unwelcome at this store in the past due to some young "privileged-type" attitudes from staff, so I felt very welcomed today with the way this employee had treated me. It was comforting to know there are some humble young people working in these types of stores. Even though I wasn't... More...
    (Shopping, Chain Stores)
    marydionne's Picture   marydionne    0 Comments   Comments
  • Hollister Worst Transaction

    Dear Hollister company, I am very dissatisfied with my experience at the store. I was at the register buying a pair of jeans and I wanted to use my $10 Cali cash I receive through email but the store manager refuse. The Store manager in Manchester, CT was not willing to let me use my Cali cash at the store and she said "I am ruining (abusing) there system". The manager seemed very disturbed by my appearance. The Cali Cash expires today, I told the manger what am I suppose to do because she refuse to take the coupon, and she said "you can just throw it in the trash"! I... More...
    (Shopping, Chain Stores)
    lisa937's Picture   lisa937    1 Comments   Comments
  • Hollister shipment not received

    I ordered from Hollister on May 19 and received an email stating my shipment would be received May 29. I did not receive the order so I called Purolator with the tracking number and they informed me they had never received to order either. When I contacted Hollister they informed me they would credit me for the order and advised that they will not process orders to my address any more. That was early June and now it is July 3rd and several emails later but still no refund!! Very dissatisfied with this company and will never order from them again. I advise people to be careful when... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tdjd04's Picture   tdjd04    0 Comments   Comments
  • I was scouted by a manager

    Hollister is a well know brand and I applied online as I was told and then I went to the interview. It was so UNPROFESSIONAL, because we stood in the hallway in the back storage room and answered our questions. of course I done some research about what questions may come up and diversity was the most important one yet she didn't ask. I went on a friday and didn't get a call for 2 weeks. I assume they didn't take my application further which IS UNPROFESSIONAL of them to not tell us weather we got hired or not, because we took the time to go there for an interview! THE LEAST... More...
    (Shopping, Chain Stores)
  • lost phone

    I was recently shopping at hollister with a friend and lost my phone. Within 7 or so minutes I ran back to the store when I realized it was missing.. As soon as I got there I asked them if they have seen my missing phone. There were three ladies working there and all of them seemed like they didn't care. They all agreed that no one had been in the store since I had been in there with my friend. I knew for a fact that I left it at the register and they were lying. So I left my name and a number. After about 30 or so minutes I came back asking then to turn down the music so i can here... More...
    (Shopping, Chain Stores)
    hayleygare's Picture   hayleygare    0 Comments   Comments
  • Not fulfilling responsibility

    I find it incredibly ridiculous that a company as successful as Hollister feels that it is necessary to carry nothing over a large size. The majority of people shopping at this store are young and teen girls. The company should make it a point to make these young women feel good about themselves and feel beautiful, and pretty, and wonderful. But instead, they are giving them this image that perfection has to do with size and that they should look like the skinny little girls on the front of their magazines. I'm very happy with my body but I'm not a toothpick. Sometimes it is hard... More...
    ilikeyou's Picture   ilikeyou    1 Comments   Comments
  • Defected merchandise

    I was gifted a hollister men's shorts . These were purchased from a Boston store. The first day I wore it, it's stitches came apart completely from the back while I tried to sit in my car. It was an embarrassing moment as happened in the middle of my vacation trip..I went to the Cleveland store for the complaint and they refused entertaining any replacement as I did not have any receipt or labels. How could I have one for a gifted shorts which I fondly wanted to wear ? I am a regular hollister and A&F customer and this is the first time I had to argue with a customer rep... More...
    (Shopping, Chain Stores)
  • Horrible Customer Service

    I don’t normally shop at Hollister or go inside whatsoever, since I am a plus size woman and they do not run anything in my size, style, or price range. Today, however, I was with my sister at the Westfarms Mall in Meriden, CT, and she wanted to get a matching outfit with her friend. I told her that I would wait for her at the comfy chairs that were by the register. Sat down, twiddled on my phone, no issues. Then, her friends came over and sat down across from me. Still no issues. Nobody said anything to each other; we were simply waiting for other people, quietly using our phones... More...
    (Shopping, Chain Stores)
  • My First Hollister Experience Will Be My Last

    My first Hollister Experience will be my Last. 5/16/2014 I don’t normally shop at Hollister or go inside whatsoever, since I am a plus size woman and they do not run anything in my size, style, or price range. Today, however, I was with my sister at the Westfarms Mall in Meriden, CT, and she wanted to get a matching outfit with her friend. I told her that I would wait for her at the comfy chairs that were by the register. Sat down, twiddled on my phone, no issues. Then, her friends came over and sat down across from me. Still no issues. Nobody said anything to each other;... More...
    (Shopping, Chain Stores)
    LuxAeterna954's Picture   LuxAeterna954    0 Comments   Comments
  • stolen package

    For anyone who wants to order online from Hollister be sure to get next day shipment or great the mail man at the door each day. If i would have known the postman was going to drop my package off at the door without a signature i would have arranged for him to take it back to the post office. Instead he just left the package of clothes right on my doorstep where someone stole it. my complaint is that they didn't use an appropriate delivery system which resulted in this situation. all i got back was an apology from the postal service. More...
    (Delivery Services)
    lostmyjeans's Picture   lostmyjeans    0 Comments   Comments
  • Horrible Online Ordering Reliability

    2nd time my online order was messed up. The first was just one wrong item. This time my ENTIRE order is wrong. I ordered 8 tank tops and 2 shorts (one of those online only extra special deals) and received 5 BRAS AND 2 PANTIES. Really Hollister???? I'm not sure how their distribution facilities work, but to totally get the order wrong? Funny thing is, the invoice in the box is MY order with the list of items, so either the people putting these orders together cannot read, are complete morons or think they are totally hysterical. Either way, I'm just about done with Hollister. They... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    mwich's Picture   mwich    1 Comments   Comments
  • Hollister heating

    Okay so I used to go to your store all the time and your clothes are amazing (may I add over priced) But I feel like I am going to faint in your store. It feels like its 100 degrees in there and way too dark, all I want to do when I walk in is walk out. one time I had like four items that I was going to try on but I was too hot I had to leave with my friends. I am unhappy with the heating and the lighting. More...
    gingercermak's Picture   gingercermak    0 Comments   Comments
  • Bad fitting clothes, RIPPED OFF

    I ordered things in the same size I always do anywhere else, except when I bought from Hollister, only half of the stuff fit me, the rest was way to small. I like their button up shirts, but their jeans are crap, they didn't fit me like all my other pairs do and they're the same size. The shirt they shipped me had a stain on the front of it and they refunded it for a fraction of the price and refused to ship me a new one, the jeans that didn't fit they refunded and refused to send back a requested replacement pair that was $5 cheaper, and the vest I sent back that was too... More...
    (Delivery Services)
    nyosty's Picture   nyosty    0 Comments   Comments
  • Safety tag not removed from Tshirt

    I bought a tshirt past Christmas 2013, was new stock so it had the security tag on. Paid for it and took it along for my trip to Vegas, to my horror, on the day I wanted to wear it, I realized that the security tag was not removed.... I got back home and took it to a store and they refused to remove it because I did not have the receipt with me and told me to take it back to where I bought it and they might be able to help if I have the card used to pay for it. So when I took it back to the same store I bought it from, the manager or who ever was in-charge denied to remove the tag and did... More...
    nm1112's Picture   nm1112    0 Comments   Comments
  • JO n JOHAN not happy, not at all. GRRRR

    DEAR HOLLISTER, Hollister sales have dropped internationally by millions of dollars. I overheard that your staff were asking by a new manager to put the items in the back stock area. Great idea (in my opinion)...thats an extra $150 for your company. Your staff should return all spare Hollister clothes they have in their drawers to make a difference. If they donate ALL their clothes they might be able to help your company make an extra $1000. Either that or you could donate the money to save 100 kids in Africa, but maybe you should just give it back to Abercrombie/Hollister because... More...
    (Shopping, Chain Stores)
    JONNYD1888's Picture   JONNYD1888    0 Comments   Comments
  • Hollister accusing customer stealing merchandise

    December 28, 2013 Hollister National City San Diego: Clearance merchandise for less than $10.00 bough with huge security alarm tag on December 23, 2013, do not have a receipt. I went to the store on the said date looking for their greeters as to enter the door but no body was around due to fully aware of the store policy entering the store without the receipt. went straight to the counter waited to be help since two ladies and the lead Supervisor Ryan are just talking. I asked them question that "i bough this sweater took them home with a security alarm tag, what do i need do for... More...
    (Shopping, Chain Stores)
    bencar's Picture   bencar    1 Comments   Comments

    I love(ed) Hollister! But when I ordered a pair of jeans, and perfume they were both on back stock! I understand the hole back stock thing, but they never sent me an email on when I would get my items! It has been 2 weeks now, and still no items. I've tried to contact them on the phone and email. NO ONE will answer nor reply. I sat on hold for 25 minutes till I finally hung up. I'm so sick of this, and NOT happy. I will never order anything from Hollister again. Please save your time & money and DO NOT ORDER FROM THEM. More...
    (Holiday shopping reviews)
    rayrayshwag12's Picture   rayrayshwag12    0 Comments   Comments
  • Hollister Bad Customer Service

    Went on Boxing Day. There were 2 open change rooms in the store, and everyone was lined up at only 1 because we were all unaware there was a 2nd one. There were 3 people in the empty change room, and none of those people bothered to tell us (in the line) there was another change room. It was until a customer told us there was another open change room did anyone go. At the 2nd change room, one of the workers told me he knew we were all lined up there. The same thing happened with the cashier tills. There were 2 open tills, one at the front of the store and one at the back, but everyone was... More...
    (Holiday shopping reviews)
    Sweettreatt8's Picture   Sweettreatt8    0 Comments   Comments
  • Horrible customer service at Hollister in Monmouth Mall, Eatontown, NJ

    11/30/13- I witnessed and received horrific customer service at the Hollister in Eatontown NJ. While waiting to pay, I witnessed a man being demeaned and yelled at by cashier 01839433. I surmise by the cashier's behavior that English was his second language. The cashier became increasingly rude and was mistreating the customer like he was ignorant and bothering her. I was embarrassing to watch. When it was my turn to checkout, I was helped by the same cashier (01839433). She was just as rude and abusive to me. When I asked her to repeat a question & speak up- she rolled her... More...
    (Shopping, Chain Stores)
    Laura1228's Picture   Laura1228    1 Comments   Comments
  • Worst Customer service ever!!!

    I tried to return my jeans to get a new size and it literally took 40 minutes for the cashier to change it even though it was the same pairs of jeans. Then I came home and realized that it was the wrong size. I came back today to return it and the cashier basically took another 35 minutes to give me my money back. I was really frustrated. I walked out of the store and realized that she only gave me 31.96 dollars instead of 36.96. I love the clothes but the workers just need to more efficient with their job! Hire someone who can do math and quick in giving the customers the service that they... More...
    (Shopping, Chain Stores)
    Qdawg2759's Picture   Qdawg2759    0 Comments   Comments
  • Holister broken zipper

    I contacted Holister about sending me a replacement ziiper on a coat I bought from them alittle over two years ago. I love my coat it still looks band new. I bought it online with my debit card from a bank that no longer exist. I did use pay pal and found a receipt of purchase for Holister back in 2010. They still will not honor it. Instead offered to pay for me to have it taken to a dry cleaner place and them credit me the cost of the bill. Why would I have bothered in the first place, common sense would be to take it dry cleaners. I even offerd to pay for the replacement zipper they can... More...
    lisa1carreras's Picture   lisa1carreras    1 Comments   Comments
  • Hollister in Altamonte Mall management 's rude and unprofessional

    I called this afternoon to the Hollister store in Altamonte Springs Mall, Altamonte Springs, FL to speak to Megan. My 17 year old son had just hung up from her and was told he had been fired. I told her I was calling to get a better understanding of what had transpired during the call, after identifying myself. During the conversation, I was patient and cordial, and gave her time to speak. However, she mostly disrupted me while speaking, sounded a bit biased and sour in her tone and the way she spoke, even as if talking down to me. Despite me enlightening her that my son had received... More...
    (Shopping, Chain Stores)
  • Defective Sweater

    I purchased a sweater for my daughter on Friday night and gave it to her Saturday morning. She put it on and it had a huge hole in the seam, which I somehow missed. I tried to exchange the sweater at the same store that I purchased it at. They were very unhelpful and condescending. I did not have the receipt, grated, but all I wanted to do was exchange it for the exact same sweater. They refused and made me feel like an idiot for even suggesting it. I have a copy of the charge on my credit card, but to no use. I will never shop here again. The male manager at the Crossroads mall... More...
    (Shopping, Chain Stores)
  • Defective Clothing

    I purchased a sweater for my daughter on Friday night and gave it to her Saturday morning. She put it on and it had a huge hole in the seam, which I somehow missed. I tried to exchange the sweater at the same store that I purchased it at. They were very unhelpful and condescending. I did not have the receipt, grated, but all I wanted to do was exchange it for the exact same sweater. They refused and made me feel like an idiot for even suggesting it. I have a copy of the charge on my credit card, but to no use. I will never shop here again. The male manager at the Portage Crossroads... More...
    (Shopping, Chain Stores)
    softballmom97's Picture   softballmom97    1 Comments   Comments
  • Defective perfume bottle

    Hollister does not stand behind it's products. Purchased Malaia perfume and when you spray the bottle leaks and sprays at the same time. The store said that's too bad customer service will not due anything since I can not give the the exact date and exact dollar amount of yarns action. I thew away receipt. I will never shop there again. I was not asking for a refund but a replacement for the almost full bottle. More...
    (Shopping, Chain Stores)
    Avacadofarmer's Picture   Avacadofarmer    0 Comments   Comments
  • Still haven't received purchasr

    Order over the phone from hollister and still haven't receive anything after 2 weeks. I'm pissed because this was suppose to be a gift and now it really doesn't matter if it comes or not. I just want them to refund my card so I can go on with my life. When I asked customer service about it they said hey are having issues with there new order system. But didnt tell me anything else. I'm tired of this. I will never order from them again. More...
    (Shopping, Chain Stores)
    Really17's Picture   Really17    0 Comments   Comments
  • question about shipping

    I love love love Hollister's clothes and ordered some online, I was just wondering when my clothes would arrive because I want them before school starts! Also, I wish the Hollister at Sangertown mall in New Hartford, New York had more clothes in extra small, I live 5 minutes from the mall but always have to shop online because extra smalls and zeros are never in stock at the store! I don't mind the prices at Hollister because American Eagle and Abercrombie are just as "pricey" More...
    (Shopping, Chain Stores)
    smartcookie99's Picture   smartcookie99    0 Comments   Comments
  • Full refund

    So I ordered six pairs of shorts of from hollister for $148.50 online. I kept one pair and sent five back. Long story short they only took refunded me back for two pairs of shorts but not the other three. Customer service is no help. Saying they refunded me but for only two pairs not the the other three. So I'm wondering what happened to the other three I sent back. This company has some shady business practices . More...
    Fedup24's Picture   Fedup24    0 Comments   Comments
  • Online clothing order

    My sister made an order from Hollister a couple months ago and was disappointed by the fit of her clothing - everything was very big or very small. I thought I could make an order and somehow it would workout, but no I ordered 7 items on clearance for $86.00 which is a pretty good deal, I have no complaints about the price, but the fit of the clothing was VERY misleading! The models are very small so I assumed certain things would be too small for me but no EVERYTHING was too big! Especially the "rockpile" sweater size XSMALL but was literally a table cloth!!! I also had ordered a... More...
    (Shopping, Chain Stores)
    lera8991's Picture   lera8991    1 Comments   Comments
  • Hollister customer service

    Went to the store in Lexington Ky. with my 12 year old daughter. She had her own money, so I had no choice but to go into the store with her while she shopped. She picked out a pair of shorts that were marked $34.00 on a table with a sign that said in big letter 50% off. She took this and two bottles of perfume, and stood in line 15 minuted to pay. Her total was almost $50.00. She checked the receipt and saw the shorts were rung up at full price, so she went back and checked the sign, and saw it was buy one get one 50% off. I should mention there were only two workers ringing up... More...
    (Shopping, Chain Stores)
    drlinville's Picture   drlinville    3 Comments   Comments
  • hollister's store credit.... holes.... and dyed clothing

    Hollister is not too bad but here is my story. I bought THREE cropped tops from here: A blue one, a grey one, and a striped one around Christmas time. I brought them home to try them on with my older Hollister jean. I obviously tried them on at the store but no one can see because it is so dark. So I try on two of the three and they fit well and are good. Then I tried on the THIRD one. It fit well, and I was satisfied. UNTIL%u2026 I looked down and there was not one, not two, but THREE holes in it! I returned it the next day and the "manager" (this 17 year old girl) said that I... More...
    NIALLHORAN913's Picture   NIALLHORAN913    0 Comments   Comments
  • Horrible- Ripped off on Return from Hollister

    I bought my daughter a dress that Hollister just put on the floor. New Spring dress first day of sales. I paid $89. I get home, it doesn't fit her, and look in the bag, no reciept. I go back to the store within 6 business hours. They offer me a $50 credit. I ask why the $89 ... the dress is not on sale (anywhere) ..... They say .....somewhere somebody could use a cupon and by the dress for $50 so that is what we give. HOW stupid. I ask ....give me an example of where you would have a $39 cupon ....they say ...no idea. I send a complaint to Holister, the system says 1... More...
    (Shopping, Chain Stores)
    dpoplin's Picture   dpoplin    1 Comments   Comments

Hollister Reviews By Product


Hollister Comments

Rajbram says: (3 years ago)
Pl do not buy anything from hollister using paypal services. I ordered some during Christmas time and took back some which were too small for me. The cashier asks me did you use Paypal and in that case we can only give store credit . There is nothing stating that on the hollister site.nice way to rip you off. hollister sucks big time

Lor25 says: (4 years ago)
Two weeks ago I ordered clothes for my daughter and was sent a confirmation email stating it would be delivered by May 29th. My daughter was very anxious to get her clothes but instead of receiving the package on the 29th I get an email saying that the order was cancelled!! I called and was told that it was because I added my house address but also included a PO box # ! Apparently providing complete information is too confusing! Hollister should have emailed me and asked for clarification but they failed to do this....very unprofessional. The attitude was "Oh well now you have to go back and reorder everything again.. " Not impressed!

LuxAeterna954 says: (4 years ago)
My first Hollister Experience will be my Last.

I don’t normally shop at Hollister or go inside whatsoever, since I am a plus size woman and they do not run anything in my size, style, or price range. Today, however, I was with my sister at the Westfarms Mall in Meriden, CT, and she wanted to get a matching outfit with her friend. I told her that I would wait for her at the comfy chairs that were by the register. Sat down, twiddled on my phone, no issues.

Then, her friends came over and sat down across from me. Still no issues. Nobody said anything to each other; we were simply waiting for other people, quietly using our phones and keeping to ourselves. This was fine. Then, suddenly and without warning, the music in the store turned off. If you’ve been to Hollister you’ll know that they play loud and overbearing music, so for it to cut off so suddenly we were all perplexed.

One of my sister’s friends turned to the woman who was behind the counter and calmly asked why the music had gone off. The woman, who turned out to be the store manager, responded very rudely and unprofessionally that it was store policy to turn off the music thirty minutes before closing, and that if we had a problem with that we should call customer service and complain to them about it. She then left the area to do something else.

We were surprised at the level of rudeness in her tone over a simple question, and were calmly talking about it to ourselves. We were not being rude, loud, or obnoxious in our conversation about what had happened. A few minutes later, another employee walks behind the register and begins to check people out. When the other customers had left, he literally shouts at us - who are no farther than five feet away, mind you – that we should not be “bad mouthing” the store, and that if we had a problem with their policies that we should leave. Not only was he being incredibly rude, he was shouting at us! His voice was literally echoing throughout the store because of how loud he felt he needed to be. I calmly responded that it was none of his business what we were talking about, as we were not making a scene about anything. The store manager then comes back and shouts at us along with her employee about how we should leave the store if we don’t like their “policies.” At this point, I was getting very upset about their unprofessional and rude behavior and asked for their first names, so that I may report them to whomever is higher than the store manager. Not only did they refuse to give me their first names – “We aren’t obligated to give you our names,” the store manager told me – they also refused to give me the number of customer service or their regional manager, as they were not “obligated” to share that information with me, either. The store manager then decided to call mall security and try to have me removed for being “disruptive” when I, mind you, was speaking in calm, conversational tones and they were the ones with shouting voices.

The behavior of the store manager and her employee was completely uncalled for, not to mention unprofessional for a sales representative. I have been working in retail for four years, at least, and have never seen or experienced such bad customer service. Not only will I never shop in that store, I will never purchase items from their branch whatsoever. I will never step foot in that or any Hollister or Abercrombie & Fitch store again.

Fenfen12 says: (5 years ago)
I love hollister great service and great shipping! I do think prices could be cheaper, but otherwise great!

Campanita75 says: (5 years ago)
I had A very bad experience at the hollister galleria store and the woodlands Mall , the staff ignore me
And were rude , very condescending attitude at the counter, I will never comeback at this store ever, the only reason I went back is because my son purchase this gift for me online

runner027 says: (6 years ago)
I purchased some items from the Hollister online store and used my paypal account because I didn't have my credit card handy. When I received the items and found the fit to be a little short and went to return them at a local store and was told that I couldn't get a credit back to my paypal account that I was only eligible for a in store credit and my only option to get a refund was to mail it back to the online store which is no where to be seen during the purchase process, only when I was brought through the tree of store policies was I able read this policy. So I have gotten the pleasure to spend $17 dollars to try on clothes. This kind of shady practice makes me not want to purchase at your stores and I will tell most people not to either.

bart1313 says: (6 years ago)
I love hollister clothes but I can't fit there XL.....it would be good for me and probley for more bussiness for making a XXL

buddyboy21 says: (6 years ago)
Being Robbed by Hollister

 I am a 58 yr. old women who has just been robbed by Hollister company. 
2  1/2 weeks ago, I purchased 150  mens bathing suits ( at Jersey Gardens Hollister outlet store in NJ), to send abroad as gifts, to my extended family.  I had some reservations buying so many  bathing suits,  but I was reassured by a worker (who was helping me bring the bathing suits to the register), and the cashier at check out that " everything was returnable within 30 days with a receipt". 
   After showing the bathing suits to my husband, he decided to try one on. To our dismay, we realized that the suits did not have an inside lining or a draw string to adjust the waist. We called up the store to complain and the manager said that he cannot accept the return and that we need to write  Hollister Corporate Office for authorization. I got a letter back from Ted at Customer Service (from Corporate Office) stating that the manager of the store uses his discretion on returns.
     I have been a devoted, good customer of Hollister for several yrs. and for giving them all this business, I get punished. I spent over $1,000  at their store, in good faith and feel cheated and ROBBED. Are they allowed to get away with this despicable , unethical business practice?
      I am planning to post this letter everywhere with the hope that someone will help me with getting a refund from Hollister. One reader suggested that I get in touch with Asa, at Ch. 2  news. Another suggested UTube . Do you have other suggestions as well? My husband and  I are going to try everything.
Thank you for your interest and help.

viet01 says: (8 years ago)
I haven't got gift card after i call asking them .They lie.They advertice when you buy somthing over 150.00US they will give you 50.00us,but never see it.

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