Hollister Support Tickets All Reviews

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Hollister Reviews

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  • Unreliable

    I ordered HOODED PUFFER JACKET on 1/25/17, scheduled delivery date was 1/2/17, however on 1/3/17 Hollister cancelled my ordered stating that we’ve sold out this style. I brought it as anniversary gift for my spouse, however one day before anniversary they cancelled, very much disappointed the way they cancelled, took 10 days to confirm that they don’t have item in stock, smashed my plan of giving surprise gift to my spouse on anniversary. More...
    (Delivery Services)
  • Horrible Workers

    Your workers at the Park Place mall in Tucson Arizona are by far the rudest people I've ever had the pleasure of meeting. I went into your store to return something and they proeded to treat me like I was stupid and just kept whispering to each other, I could hear most of it as it was about me and how I was wrong to return and item here. I then called the next day because the aount still haden't shown up on my card and they continued to act rude and tell me it took 3-5 business days, I did not receive such information at the store, but they acted like it was common knowledge. More...
    (Shopping, Chain Stores)
  • Defected merchandise

    I was gifted a hollister men's shorts . These were purchased from a Boston store. The first day I wore it, it's stitches came apart completely from the back while I tried to sit in my car. It was an embarrassing moment as happened in the middle of my vacation trip..I went to the Cleveland store for the complaint and they refused entertaining any replacement as I did not have any receipt or labels. How could I have one for a gifted shorts which I fondly wanted to wear ? I am a regular hollister and A&F customer and this is the first time I had to argue with a customer rep... More...
    (Shopping, Chain Stores)
  • Horrible Customer Service

    I don’t normally shop at Hollister or go inside whatsoever, since I am a plus size woman and they do not run anything in my size, style, or price range. Today, however, I was with my sister at the Westfarms Mall in Meriden, CT, and she wanted to get a matching outfit with her friend. I told her that I would wait for her at the comfy chairs that were by the register. Sat down, twiddled on my phone, no issues. Then, her friends came over and sat down across from me. Still no issues. Nobody said anything to each other; we were simply waiting for other people, quietly using our phones... More...
    (Shopping, Chain Stores)
  • Defective Sweater

    I purchased a sweater for my daughter on Friday night and gave it to her Saturday morning. She put it on and it had a huge hole in the seam, which I somehow missed. I tried to exchange the sweater at the same store that I purchased it at. They were very unhelpful and condescending. I did not have the receipt, grated, but all I wanted to do was exchange it for the exact same sweater. They refused and made me feel like an idiot for even suggesting it. I have a copy of the charge on my credit card, but to no use. I will never shop here again. The male manager at the Crossroads mall... More...
    (Shopping, Chain Stores)
  • Shipping

    I shopped online last night and placed an order for 2 shirts. There was a promotion code for $5 standard shipping. I thought I would go ahead and pay a few extra dollars to get the items faster, thinking it would be $3 more, at most. When I placed the order it calculated my total at $37.10. That was what I agreed to pay. To my surprise, I checked my bank account this morning to find that I was charged the $37.10 plus $8.48. There was never any indication that the upgraded shipping would cost me $13. I would have never paid that. When I called in, customer service wouldn't cancel my... More...
    (Shopping, Chain Stores)
  • Easy fixes to increase sales!

    Management intervention needed! Hire sales people that have a desire and ability to pay attention to CUSTOMERS, HELP customers and respectfully represent Hollister!! Read the reviews as I am not alone in this message. Love the clothes... HATE the dark cave lighting, blasting music volume and most of all based on my trip to your Saugus, MA store - The sales people are bored of the customer and work. You need to hunt someone down to get simple help to open up the dressing room or to pay for clothes!!! The workers(ha) just want to flirt with each other and chit chat and text! No... More...
    (Shopping, Chain Stores)
  • Ordering through Paypal

    Paypal is listed on the Hollister site, but gaining access to complete an order is useless. It's as if they want credit card orders only because those go through fine. When I pick paypal and click on continue, the site doesn't take the order to paypal but Access Denied appears in the next screen. Completely useless as is their hidden customer service number; they'd rather have 1000s of emails than interact with a person. Every time I contact Hollister through their email, I am not notified of anything changing. Customer service oriented - doubt it. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • jeans

    I purchased a pair of jeans while they were on sale. It was the wrong size. I went to exchange them for a larger size and was told that I had to pay and additional $21.89. I was told that she couldn't override it. she said "there is no way I can -- it is in the system this way. When I asked for a phone # for customer service I was given a card and told to go on line. No one in the store could assist me. More...
    (Holiday shopping reviews)
  • NO customer service

    I NEED a phone number where I can register a complaint and be heard and get a response. ONLY being able to contact someone online is not helpful....at all!!!! Totally unsatisfying. I want assurance that my concern will be addressed. The manager of a local Hollister store did not seem responsive to my concern with extremely poor customer service, which resulted in a lost sale. More...
  • Cashier

    I purchased over $70.00 worth of clothing at Hollister. As part of the Dec. 09 Holiday promotion. On 1/31/10 I tried using my card and was told the card had expired. I was not informed and or aware this card had an expiration date. The card itself didn't have an expiration date. I wish the cashier would of explained it. I am very disappointed and feel I should get my $25.00. More...
  • Gift Card options/lack of

    We, the Grandparents, bought $40+ of clothes for our 13 year old Grand-daughter and then added a $50 Gift Card to the purchase. The sales girl (very much in a hurry) rang up the sale and dropped a Gift Card into the bag without our ever being offered the chance to see the card itself. When we got home we were mortified to see a half naked boy on the card, NOT A PICTURE WE WOULD HAVE CHOSEN TO GIVE TO OUR 13 YEAR OLD GRAND-DAUGHTER. In a call back to the store we were told we could do NOTHING ABOUT IT! ...no refund, no exchange, no other choice of a card! We think some of your displays in... More...
    (Shopping, Chain Stores)
  • Immediate Return of Merchandise

    Please read below and you will realize how Hollister is nothing buy Scam Artists. Dead End after 8 emails and 2 long distance calls. And this is just some of the aggravation, the other is another email sent by Abercrombie stating the email address given to me is denied. Any response you might get is sent with the same words over and over, and over. They gave me a ref# 090928-000422 that means nothing!! No calls, no nothing! Comments: I would like a call regarding (2) shirts I was told by your stores I could not return. This will be my 3rd email. If I do not receive a call, I will... More...
    (Shopping, Chain Stores)
  • Horrible Customer Service

    Hollister obviously hires very young help and does not train them in customer service. I bought a number of items there yesterday (on sale); I asked the checkout person (young woman) if there were any coupons or a credit card I could get that would give me a percentage off the first purchase -- she disparagingly answered, "No." Additionally, she did not greet me when I came to the checkout. And here is the worse part; upon purchasing my items she did NOT say "Thank You." This is unheard of -- customers are thanked everywhere; at the grocery, the gas station; but NOT... More...
    (Shopping, Chain Stores)


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