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Hollister Complaint - Bad Business!! DONT SHOP
Hollister Complaint

Hollister Complaint

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Bad Business!! DONT SHOP


To whom it may concern:
I would like to take my personal time and write about the horrific exeperince I had at one of your stores located in Ohio. The address of said store was Great Lakes Mall 7850 Mentor Avenue, Mentor Ohio 44060.
Today I went into your store as a secret shopper. I was appalled at how I was NOT treated. Upon entering the store I was not greeted. There were 4 employees working. I casually browsed the store anticipating somone saying something. After being in the store 10 to 15 minutes I was not approached. Because part of my shop was to purchase an item I did just that. At this point I still had not been acknowleged or spoken to verbally or non verbal. An associate rang me up with a dry, attitude. There were 2 other associates one busy folding clothes the other doing something which looked like nothing but stand there. Even then as I paid for my purchase I still wasnt greeted, nor was I thanked and welcomed to come back which makes me think this is a practice for ALL of your locations. I have done some research and I find that I am not the only one who has had a bad experience shopping at Hollister . I would like to mention the fact that I am a minority ( african american) I dont know if that had anything to do with the bad but sour attitudes. Perhaps I didnt look like I could afford your clothing. I would hate to make it a racial thing BUT I felt I was being ignored in fact I was being ignored. Your company could have had a 500 to 1000 dollar sale but because of these reasons it is not worthy of me to spend my money in a place where I cant be acknowledged. I dont kno wwho handles human resources or public relations but they need to hire better staff if you want me to spend my money in your store. We all know that business rely on word of mouth I can tell you as much I will not be referring any friends or family to your establishment until these issues have been resolved. Its terriable when the store is in a public mall and people come thru there daily. Employess should at least make an effort to be kind and courtsey and not rude and arrogant. I dont know if this letter will even be acknowldeged but I want my voice to be heard. I will be giving the company a not so good rating based off my experience. I do hope that negative comments will impact your company and cause for a change IMMEDIATELY.

Sincerely Yours,

Cheryl Clark


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