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Hollister Complaint - NO customer service - Hollister cloting store
Hollister Complaint

Hollister Complaint

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NO customer service - Hollister cloting store


I had a very unsatisfactory experience at a local Hollister retail store. I tried to take it up with the manager, and the only reply I got was that he would talk about my dissatisfaction at their next store meeting, not even an apology for the way I'd been mis-treated. I tried to get a phone number, and finally found a "customer service" number online (not an easy task!) I was advised they do not address concerns by phone at all. This is NOT customer service!


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Comments


americanpie says: (8 years ago)
 0
I have to agree with this. I hate Hollister and will never shop there again for my teen & preteen daughters. It's a horrible store, with a dark, claustrophobic, long line for the poorly staffed cash register. Very bad shopping feng shui. It ruins your shopping experience.



skylar says: (8 years ago)
 0
This was their reply: Thank you for contacting us about your recent experience at one of our stores. Our Customer Service Team is unable to receive calls. We find email to be a much faster and more efficient way of resolving customer service issues. Please hit us back with details of your experience so that we can pass your comments along to the appropriate business teams. We will provide a response within 24 hours.

We'll be waiting for your email.

Dan
Customer Service
Hollister



skylar says: (8 years ago)
 0
I got a reply back, which only indicates the company does not listed to their customers or care!

I am aware that "the customer service team is unable to receive calls." That is my current compliant! I want to be able to speak with a representative to voice my concerns and know that someone is responding! Clearly, you do not have any intention of addressing this problem to resolve my dissatisfaction. I have been adding to blogs online, as a result of your lack of interest in enabling me to get a proper complaint lodged--- by phone!!!

I have noticed a lot of dissatisfaction with your company. Trust that I will never again be bothering any of your employees with a purchase, or any kind of business again. Your customer service is non-existent.

What if I did not have access to the Internet? I find it inexcusable that you do not allow your customer service team to receive calls. When I complain about that specifically, you just remind me of the very policy I find completely unacceptable? Now, you see why I want to talk to someone, instead of submitting e-mails!

I take customer service calls all day long for my company, and I know it is not easy, but people feel much better being able to find out what is being done to resolve their concern immediately, instead of waiting days for e-mails to be reviewed and get a reply. The problem for your company is that I now have your lame response in writing. I can show other people on the blogs I submit your response to that you really don't understand how to service your customers.


On Thu, Apr 1, 2010 at 6:02 AM, Hollister wrote:

- Show quoted text -





Subject
Returns/Exchanges

Discussion Thread
Response (Dan)04/01/2010 06:02 AM


Thank you for contacting us about your recent experience at one of our stores. Our Customer Service Team is unable to receive calls. We find email to be a much faster and more efficient way of resolving customer service issues. Please hit us back with details of your experience so that we can pass your comments along to the appropriate business teams. We will provide a response within 24 hours.

We'll be waiting for your email.

Dan
Customer Service
Hollister

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Customer03/30/2010 08:13 PM
Name: disatisfied customer
Country: US
State: OH

Comments:
I want to speak with someone. I have a serious complaint,and the store manager was not helpful I came to your site intent on getting a phone number I could call to discuss my concerns with a representative. I am VERY disappointed that you insist I only access your customer service department via e-mail. This only adds to my frustration and determination to find another retailer who will be more accessible and helpful in the future.




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