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Hollister Complaint - horrible customer service - online/phone customer service
Hollister Complaint

Hollister Complaint

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horrible customer service - online/phone customer service


ordered 4 items online, recieved a damaged bag from post office w/one item that wasnt even hollister , and 2 items that were wrong size,called, got a very nice person that told me he would send this situation to the right dept? so they could decide what to do?really?told me to take pics of everything(just in case)he basically blamed the USPS,couldnt gaurantee me anything.promised me an email by the next day, nope. no email, called again, girl this time, told me they have 3 days to respond to complaints, wait til the next day. asked for a supervisor, nope. their supervisors dont take phone calls, or make them.(what do they do?) recieved email saying my missing items would be "expedited" in 6 days. then in same email was told if i were to recieve a duplicate package, i should send it back immediately or my card would be charged again.DUPLICATE? why would they send 2? and why would that be my problem? oh yes, and run to the post office and send the first package back too, the damaged one, and they would so gracefully not charge me the "smartlabel charge", like they are doing me a favor. OMG, I have been dealing with this situation since ordering on July 5th, it is now the 23rd.I have all of their emails and mine saved. I dont take this lightly, and i know other customers(as ive seen sooo many online) dont either. seriously, this is absolutely the worst service i have ever recieved from any company,online or in person, they really need to evaluate what their people are doing. definetly have lost my business forever. by the way, i still dont know if im recieving what i ordered or not, because hmmm.. their customer service supervisors dont make or take calls, and the emails ive recieved contradict each other.


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Comments


frustratedmomshopper says: (9 years ago)
 0
I have had the same experience, the absolutely worst customer service I have ever experienced! My daughter placed an internet order using a VISA gift card and we recieved the wrong item. I called and they said they would ship the correct item and told us to ship the wrong item back. The next day I mailed the wrong item back and then received an e-mail stating that they could not ship the correct item since the credit card was denied (it was a gift card that was used up). I waited until they recieved my item back and called customer service to see if they had shipped the correct item and they had not but promised me that they would ship it overnight. The next day I get an e-mail that the item could not be shipped becasue the credit card was denied (they had not processed the credit for the returned item so there were not funds available. I called again and was told they could not ship the item until the credit was processed. I again waited until I received an email stating that the credit was processed and called again to order the item and now they can't rebill they card they just credited becasue they don't know the #. Mind you this is all over a $14.00 item and it's been over 1 month!




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