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Hollister Complaint - ridiculous customer service!!! - customer service/asst. manager
Hollister Complaint

Hollister Complaint

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ridiculous customer service!!! - customer service/asst. manager


I simply needed an even exchange of the size for an online order, but because the item in the store was not the same price as i paid with a discount online, they wanted me to pay the difference. i asked why? and the answer was i didnt exchange within 14 days of the purchase date! I was never told in any means that was the case! not online or any other location store before! and it wasnt written on the back of the receipt as the store manager insisted! after some argument, she agreed to grant me the even exchange transaction, but with a rude attitude n asked me to leave the store right after if i want her to grant that! the store manager made me felt like a jerk for me to simply fight for what a consumer should deserve?! a fair n polite manner at least?! it was ridiculous!!! it was a big mistake n shame for that store to have a manager to handle customer service like that! what she lost was not just me returning that item! its my forever business for this company!


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