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Hollister Review - Hollister a return issue
Hollister Review

Hollister Review

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Hollister a return issue


I purchased a pair of jeans from another Hollister location on Black Friday. The cashier at this location made a mistake on a very busy day by scanning sweat pants twice and never rang in the jeans, so the jeans were not on my receipt. I didn't notice that the jeans were not on the receipt until the sales associate at the Neshaminy store pointed it out to me. I just thought I was not going to be able to return because they were not on the receipt. The store manager Mike C. who greeted me when I came into the store was able to help me which made my day. I was very impressed with him. I knew I was going to be a problem and the other customer needing to be rung up also was a little bit of a challenge. Then the register he went to do the return on was having technical problems. He remained calm and friendly under the pressure. I also noticed that he had control of his sales floor. I believe when he realized he would be dealing with me for a few minutes he sent an employee to the front of the store to the area Mike C was in when I first came in.


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